Shipping, Returns & Sizing Questions 1. What are your Shipping Charges and Delivery Times? 2. Do You Ship On The Weekend? 3. Do you offer free shipping? 4. Do you have a Map to your Modesto Store? 5. Do you have a Holiday Shipping Guarantee? 6. Do you have International Orders? 7. What are your Store Hours? 8. What is your 30-Day Money Back Guarantee? 9. What are your On-line Specials? 10. Do You accept Fax or Mail Orders? 11. Do You Charge Sales Tax? 12. How Do You Protect My Privacy? 13. Is it safe to order on the Internet? 14. How do I find My Size? 15. May We Thank You? 1. What are your Shipping Charges and Delivery Times? Your in-stock items "usually" get shipped the same day, but we cannot guarantee this as "most" orders ship the next business day. 3-Day delivery for in-stock orders "usually" get shipped the same business day and you receive your order 3 business days later. For example, you place an order on Wednesday, we ship it via FedEx 3-Day service on Thursday, you receive it 3 business days later on Tuesday. 2. Do You Ship On The Weekend? Orders placed after 2 p.m. Friday do not ship until Monday. Orders placed on Saturday or Sunday do not ship until Monday or Tuesday. Please take this into consideration when placing your order. The delivery time for ground shipments depends on your location but generally speaking, Northeast - 8 days, Southeast - 6 days, Midwest - 4 days, West Coast - 3 days. WE SHIP FAST! 3. Do you offer free shipping? Yes! orders of $150.00 or more ship FREE by FedEx ground in the contiguous United States. First time customer? We'll ship your Online order for FREE by FedEx ground or US Postal Service in the lower 48 United States. Here are our shipping rates. Ground rates are for continental US only! Ground for orders under $150.00 is $9.99 Ground for orders $150.00 or more ship FREE! 3-day delivery on all orders is $19.99 2nd Day Air on all orders is $29.99 Next Day Air on all orders is $39.99 We try to keep every item in stock to assure that your order arrives quickly. During peak seasons this can be a tall order for us as styles and sizes can be depleted in a matter of hours. If the item is out of stock at the time of the order, an email will be sent to you to let you know that the item is on backorder and when it is due in. We will send packages after credit card and address data has been verified regardless of shipping method selected. Your credit card company will not authorize us to ship to a different address than your billing address unless you have it on file with them. We will verify by phone all shipments that you request sent 3-day or less. Rates may be changed at any time. 4. Do you have a Map to your Modesto Store? Modesto Store Map 1203 14th Street Modesto CA 95354 (209)-527-0420 Fax# (209)-578-0415 Toll Free 1-866-892-3588 5. Do you have a Holiday Shipping Guarantee? The guarantees for Next Day Air Early A.M.®, Next Day Air® and Next Day Air Saver® remain in effect throughout the holiday season. Any guarantees do not apply to 2nd Day Air A.M.®, 2nd Day Air®, 3 Day Select®, and Ground shipments that are picked up or scheduled to be delivered between December 12 and December 25. December 10 - Last day to ship items to APO/FPO addresses. December 16 - Last day to ship items with Standard UPS Ground Shipping. December 19 - Last day to order items using UPS 3 Day Select Shipping. December 20 - Last day to order items using UPS 2nd Day Air Shipping. December 23 - Last day to order by 10 am in-stock items using Next Day Air Guaranteed Delivery. December 24 - Orders placed today will arrive after Christmas, but there's still time to send an e-mail gift certificate with an e-card. December 25 - Merry Christmas! Best holiday wishes from all of us at Huffmans Big & Tall! You can still send an e-mail gift certificate with an e-card. 6. Do you have International Orders? We are set up to ship International orders to Canada only. Just place your order and choose "email quote to Canada" as your shipping mode. We'll calculate the shipping and send an email for your approval before we process your order. 7. What are your Store Hours? Monday through Friday 10:00 a.m. to 6:00 p.m. Saturday 10:00 a.m. to 5:30 p.m. During the Holidays Sunday 11:00 a.m. to 4:00 p.m. On-line ordering is 7 days a week 24 Hours a day 8. What is your 30-Day Money Back Guarantee? All items carry our 30 Day return policy. If the item you purchased is not right, return it for an exchange or refund. We want you to be 100% happy with your order. Freight charges are not refundable and items worn, washed or altered are not returnable as the item must be in resellable condition. Product labels must be intact. 9. What are your On-line Specials? Set a bookmark and visit often to see special offers on many products. The specials change frequently so visit often to get the most current offers. 10. Do You accept Fax or Mail Orders?Yes, we do! Our 24/7/365 fax line is 1-209-578-0415. To avoid processing delays please don't forget to include the postage and CA residents must include their local sales tax. If you prefer to send your order via U.S. Mail, the address is: 1203 14th St. Modesto CA 95354 11. Do You Charge Sales Tax? Sales Tax will automatically be added to all orders shipped within CA. 12. How Do You Protect My Privacy? You are our customer and we would never give any information about you to anyone, anytime, ever! Please read Yahoo!s Privacy Policy Button which apply only to orders placed when coming to our site through Yahoo! 13. Is it safe to order on the Internet? All online transactions at Yahoo! Stores are handled with industry-standard SSL encryption.When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, Yahoo also encrypts the credit card number when it is stored on disk, and when Yahoo forwards it to us. If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way through a secure Web site. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions." We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant. 14. How do I find My Size? The two charts below detail the sizing information for our garments. If you have previously purchased from Huffman's, we maintain a record of your purchases and sizes. Our staff will gladly assist you in making certain the correct size is ordered and shipped. See below for measuring instructions.
15. May We Thank You? Thank you for visiting Huffman's Big & Tall On-Line Catalog. We do our best to make it as easy as possible to browse and shop at Huffman's Big & Tall. We really do welcome your comments and suggestions, and we really do read them. In fact, we enjoy our friendships we have made over the internet. Please feel free to e-mail us anytime at Huffman's Big and Tall. All orders placed through our on-line catalog are handled by a Secure Server. Please see Internet Security above for peace of mind. However, if you prefer to place your order by phone please call toll free 1-866-892-3588. Orders can also be faxed to 1-209-578-0415. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||